Mentions légales

PRIVACY POLICY

Last updated: June 2026
Skin sky ("we", "our", "us") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our store or make a purchase from us.

1. Who we are

Skin sky is an online skincare store. For any questions regarding this policy or your personal data, contact us at: fatche348@gmail.com

2. What data we collect

When you browse our store or place an order, we may collect:
• Contact information: name, email address, phone number
• Delivery information: shipping and billing address
• Payment information: processed securely by our payment provider — we do not store your card number
• Order information: products purchased, order history, transaction amounts
• Browsing data: IP address, browser type, pages visited, referring URL (via cookies)
• Account information: username and password if you create an account

3. How we use your data

• Processing and fulfilling your orders
• Sending order confirmations, shipping updates, and delivery notifications
• Managing returns and customer service requests
• Sending marketing emails if you have opted in (unsubscribe at any time)
• Improving our website and product offering
• Complying with our legal obligations
• Preventing fraud and ensuring security

4. Legal basis for processing (GDPR)

• Contract performance: to process your orders and deliver your purchases
• Legitimate interest: to improve our services and prevent fraud
• Consent: for marketing communications — withdraw at any time
• Legal obligation: to comply with applicable laws and regulations

5. Who we share your data with

We do not sell your personal data. We may share it with:
• Shopify Inc. — our e-commerce platform
• Payment processors — to securely handle transactions
• Shipping carriers — to deliver your orders
• Email service providers — to send transactional and marketing emails
• Analytics tools — to understand site traffic (with anonymised IP addresses)

6. Cookies

• Essential cookies: required for the store to function (cart, checkout session)
• Preference cookies: remember your language and currency settings
• Analytics cookies: help us understand how visitors use our site
• Marketing cookies: used to deliver relevant ads (only with your consent)
You can manage or disable cookies through your browser settings at any time.

7. Data retention

• Order data: 10 years (legal and accounting requirements)
• Marketing consent: until you unsubscribe or withdraw consent
• Account data: until you delete your account
• Browsing data: up to 26 months

8. Your rights (GDPR)

If you are located in the EEA, you have the right to:
• Access: request a copy of the data we hold about you
• Rectification: request correction of inaccurate data
• Erasure: request deletion of your data ("right to be forgotten")
• Restriction: request that we limit how we process your data
• Portability: receive your data in a structured, machine-readable format
• Object: object to processing for direct marketing
• Withdraw consent: at any time without affecting prior processing
Contact us at fatche348@gmail.com — we will respond within 30 days. You may also lodge a complaint with the CNIL (www.cnil.fr).

9. Data security

Our store is hosted on Shopify, which is PCI-DSS compliant and uses SSL encryption for all data transmissions. We implement appropriate technical and organisational measures to protect your data.

10. International transfers

Your data may be transferred outside the EEA (e.g. by Shopify or analytics providers). Where this occurs, appropriate safeguards such as Standard Contractual Clauses are in place.

11. Children's privacy

Our store is not directed at children under 16. We do not knowingly collect data from minors. Contact us immediately if you believe we have inadvertently done so.

12. Changes to this policy

We may update this policy from time to time. The date at the top of this page reflects the latest revision.

13. Contact

Skin skyEmail: fatche348@gmail.com